Refund policy
Templates, Tone Packs & Presets
Due to the nature of our products (non-tangible digital goods), it is not possible to “return a product”. We, therefore, DO NOT offer refunds or exchanges after purchase. All promotional, discounted, and pre-order sales are final and therefore non-refundable/exchangeable.
All Seasonal Sales (Easter / Black Friday) are not retroactive and apply only to the specified products within the valid period of time. Offers/coupons are not retroactive and apply only to the specified products within the valid period of time.
If your downloaded content is corrupted for reasons, out of the control of Mix-Ready, You may download it again at no additional charge and if the link is deactivated we will reactivate the link for you.
If you are having any problem with our product(s), a file, installation, or have any other questions, please contact support via email at georg@mix-ready.com and we will do our best to resolve the issue.
